Live Chat

Justin Rafferty — Fri, 10 Jun 2011 09:57:59 +0000

We've added a live chat facility to our website, so if you've got an enquiry about a ticket or have a question which you would like to discuss then please click the Live Chat button. You'll find the button on our support site and on our main website.

Support Upgrade

Justin Rafferty — Tue, 25 Jan 2011 20:20:24 +0000

We've upgraded our support software to help us deliver a better service to our customers. All existing tickets have been successfully migrated into the new system and we're ready to continue working without interuption. Using our online support system, users can create tickets containing the details of an issue, including screenshots or supporting files. Our staff then have an opportunity to research issues, and respond online or by telephone. At any time the status and entire history of a ticket is available for review.

If you need help with any aspect of the new system then please let us know by submitting a ticket or emailing support@pulseplm.com

Pulse Systems

Live Chat

Support Upgrade